A Bonus Post: My First Experience of Person-Centred Audiology Care

Because It Matters!

I’m sharing this outside of my regular schedule — because it matters.

Every time I need to replace my hearing aids, a mix of emotions kicks in. Trepidation about the cost. A flicker of excitement at the thought of hearing better again. Mostly, I brace myself for the process.

This past weekend, I started that process.

I first went for a free hearing screening with a hearing aid instrument specialist (HAIS) because the audiologist had a personal emergency, and no replacement could be found in time. The next day, I did the full hearing test and speech processing test with the audiologist.

It was the most collaborative experience I’ve ever had.

For the first time, I felt truly heard. Not just assessed. It felt like a partnership. A space where my lived experience mattered, not just the results on a screen.

Since writing Silent Courage: An Introvert’s Authentic Journey with Hearing Loss, I’ve dug deep into hearing loss research. That helped, but it also gave me new questions. This time, I finally had space to ask them. We even discussed how they ensure accuracy during testing — something no one’s explained to me before.

I’d asked in advance what brands they offer, so I could research. The models I initially hoped for were outdated and off the market, leaving me with options I’d previously ruled out based on price. Fortunately, the HAIS gave me two viable models to consider, so I came prepared.

What stood out was how clearly they explained the difference. The cheaper model could work, but not well. The more expensive model fits my needs far better. And now I understand why. I finally feel confident in the choice.

I’ll admit, I’m a little disappointed that wireless streaming wasn’t an option. Those models are too expensive, and wouldn’t work with my current phone anyway. But I’m deeply grateful for what is possible:

• No major decline in my hearing since my last test
• Higher-than-expected auditory processing scores
• A fitting that considers both the audiogram and my lifestyle

All because I’ve consistently worn my hearing aids and kept them properly tuned.

For the first time, I felt what person-centred care from an audiologist can be.
And that changes everything.

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